SIMPLE YOU HAVE 3 WARRANTY OPTION'S:
1.FILE YOUR CLAIM ONLINE. SIMPLE, FAST AND EFFECTIVE, NO NEED TO CALL US OR MAIL IN THE ROD. SAVES TIME & MONEY.
2.TAKE IT BACK TO THE DEALER WHERE YOU PURCHASED IT, & PAY THE CLAIM OVER THE COUNTER. AND YES, THEY ARE ALLOWED TO HANDLE THE CLAIM FOR YOU AT THEIR DISCRETION.
3.IF YOU THINK YOUR ROD IS DEFECTIVE, SIMPLY MAIL IT INTO US. SEND NO MONEY, PLEASE USE THE FORM (SEE LINK BELOW). ONCE WE RECEIVE YOUR ROD WE WILL CONTACT YOU AND LET YOU KNOW OUR DETERMINATION.
**Please keep in mind that a manufacture defect occurs within the first few times of use. Additionally, 95% of all rod breakage isn't because of a faulty rod. Any rod manufactured after A19, January 2019 will not be considered for a Free Replacement.**
ALSO NOTE:WE REPLACE RODS WITH THE SAME OR SIMILAR MODEL. WE CHOOSE THE PRODUCT UNLESS, WE ARE COMPLETELY UNABLE TO GET CLOSE TO THE MODEL YOU ARE FILING A CLAIM ON. IN THIS CASE, WE WILL CONTACT YOU AND WORK SOMETHING OUT TO YOUR SATISFACTION.
WARRANTY MAIL IN "DEFECTIVE ROD" FORM LINK: https://powellco.com/pages/warranty-claim