QUESTION: I broke my Powell rod...do I need to send back the entire rod? Answer: The entire rod must be sent to us if you are claiming a manufacturing defect. Keep in mind that a defective rod will fail within the first few times of use. We do not accept photos, etc. of the broken rod in this case. We will not do a No Charge Warranty for any rod manufactured after A19, manufactured in January 2019. QUESTION: May I get a different rod than my warranty rod I sent in? Answer: No, however if we do not have a comparable model in stock then yes, we can honor a request. QUESTION: My rod broke but I only fished with it a few times….what do I do? Answer: Please refer to the warranty section of the website for all warranty guidelines and instructions. After that, if you still feel your rod was defective, please send the entire rod to us. We are unable to determine warranty outcomes over the phone or via email. QUESTION: Can I return a broken rod to a local retailer? Answer: You can contact the store where you purchased the rod and ask if they will exchange the rod for you at the warranty fee. QUESTION: Can I get a replacement section for my broken fly rod? Answer: No, we only replace entire rods. QUESTION: Can you send me a free sticker or some free apparel? Answer: No, but you can purchase decals, apparel, and other Powell gear here on our website. QUESTION: Do you have a pro staff? Will you sponsor me or an event? Answer: We are happy to look at any and all pro staff/sponsorship requests, however there is limited availability. Please inquire via email at info@powellco.com.
